FAQs
Answers You Need
Q: Can you give me a quote? (🌟#1 Most Asked Question)
A: We don’t provide manual quotes, but we’ve made things much easier for you. Simply use our quoting generator to get an instant quote and check that it fits your budget [Click here] to start your quoting process
Q: Do you provide decals or allow the use of decals on your backdrops? (🌟#2 Most Asked Question)
A: Yes! [Click here] for more details.
(If you choose to use your own decals, we kindly request that you opt for removable ones and apply them with care to prevent any damage or marks on our backdrops.)
Q: Can the backdrops fit into my car? (🌟#3 Most Asked Question)
A: The size of our backdrops varies, and every car is different. To determine if they will fit in your car, please contact us for specific measurements and check your vehicle’s dimensions accordingly.
[Click here] to see our pickup requirements.
Q: What is the minimum hire amount, and how long is the hire period?
A: The minimum hire amount is $100. The standard hire period is up to 72 hours, but this can be adjusted by mutual agreement.
Note: Most customers pick up their items on Friday or Saturday and return them on Sunday afternoon or Monday morning.
Q: Are the backdrops foldable? Can the metal and wooden arbors be disassembled?
A: Our backdrops are not designed to be foldable. However, both the metal and wooden arbors can be disassembled for easier transport and storage.
Q: What should I do if I accidentally damage the props?
A: You are responsible for any damages caused to our equipment unless they are considered fair wear and tear. For more detailed information, please refer to our [terms and conditions].
Q: Is it possible to receive a discount?
A: Currently, discounts are exclusively available to our industry partners.
(Minimum order quantity per month applies.)
Q: Is cash payment accepted upon pickup?
A: To reduce last-minute cancellations and no-shows, we require full upfront payment or a 50% deposit to secure your booking. If you prefer to pay in cash upon pickup, we reserve the right to offer the items to other customers, which may result in disappointment.
Q: Can I use a trailer for pickup? Can I place the props on a roof rack?
A: This is subject to certain conditions. In favorable weather conditions and with proper safety measures, we may allow this arrangement. However, you must use an appropriate waterproof cover to protect our equipment during transportation and prevent potential weather-related damage.
Q: Are your props for sale?
A: No, our props are currently not available for sale.
Q: What is your refund policy if I need to cancel my event?
A: Refunds are provided based on the timing of your cancellation request. Depending on the circumstances, you may receive a full, partial, or no refund. For detailed information, please refer to our [terms and conditions].
Q: What material are your backdrops made of, and do they include their own stands?
A: Our backdrops are made of high-quality MDF (Medium Density Fiberboard), chosen for its durability and aesthetic appeal. However, MDF is sensitive to moisture, so we recommend using them indoors.All our backdrops come with a stand.
Q: Do you provide styling advice? Can you arrange everything together so I can see how it will look?
A: As a prop supplier, we do not offer styling advice. Additionally, we cannot assemble all items for a preview, as our props are stored in different warehouses. Logistically, it is not feasible to bring everything together in one location just for a photo.
Q: How do I attach flowers to the backdrop?
A: Simply place clips on the backdrop and hang the flowers onto them. Exact steps will be demonstrated at pick-up.
Q: Can I come and view the prop before hiring?
A: Our warehouse is strictly for customer pick-up and return only. At this time, we are NOT OPEN to the public for walk-in visits or viewings.
Q: If I use my own decal, can you apply it for me?
A: Sorry we can not, as we are unfamiliar with the decal’s specifications and material. We want to avoid any accidental damage. We had incidents before when customers supplied us poor quality decals and we couldn't stick them on the backdrops, causing massive delays and frustration.
Q: Do you have a contact number? I couldn’t find one on your website.
A: Yes, we do have a contact number, but it’s reserved for confirmed orders only. We don’t publicly list it because we’ve previously received a high volume of scam and spam calls, which wasted a lot of our time. Additionally, due to the large number of inquiries we receive, we prefer to keep all communication in writing—this helps us stay organised and refer back to details when needed.
Q: What is a late fee and what if i turn up late for my pick up/return appointment?
A: We know late fees are frustrating—and trust us, we don’t enjoy charging them either.But here’s a simple way to understand why they exist:
Think of it like visiting your GP. The clinic might be open from 9am to 5pm, but you can’t just walk in at any time and expect to be seen straight away. Doctors run on tight schedules, and missing your slot means you’re likely rescheduled for later—or even another day.
We operate the same way. Our pickup window might be 9:30am to 11:30am, but that doesn’t mean you can show up whenever you like within that window—or after it. Each pickup takes time. We carefully wrap and load your items, handle paperwork, take bond payments, and make sure everything’s safe for transport. It’s not a quick 10-second handover like an Uber Eats pickup.
When someone arrives late, it pushes back everyone else’s schedule. And sometimes, we’re forced to reschedule their pickup for later in the day—which then leads to complaints and abuse.
Q: Why don't you list your exact address on the website?
A: We only provide our address to customers with confirmed orders—meaning payment has been made to secure the items. In the past, many people submitted our booking agreement and assumed their booking was confirmed without completing payment. If we publicly listed our address, it could lead to people showing up without a valid booking, causing confusion and wasted time for everyone. To avoid this, we only share the address once payment is received.
Q: If I’m not at the venue, how will the driver know where to set up the props?
A:On the day, our driver will call to confirm the set-up location. If you expect to be busy and may not be able to answer, please send a floor plan with the preferred set-up area clearly marked (include any access notes). We’ll follow your instructions and send photos once the set-up is complete.